What You Must Know:
– Clalit Well being Services and products, the most important HMO in Israel eases the load on customer support groups, permitting participants to keep up a correspondence immediately with their HMO thru WhatsApp and social media.
– Clalit participants in Israel. Clalit participants can now touch the sanatorium and medical doctors by the use of WhatsApp – to agenda appointments, ship paperwork – and save ready time.
Deploying CommBox’s Omnichannel Communique Platform
As a part of the transfer, Clalit applied CommBox’s omnichannel conversation platform, which incorporates AI, automation features, and virtual carrier representatives, to permit its participants speedy and automated carrier on WhatsApp, SMS, social media, and different virtual channels in any respect hours of the day.
The carrier is already to be had to Clalit participants in about 100 group clinics all through the rustic and is anticipated to increase within the close to long term to all Clalit clinics (1,500), outpatient clinics, Clalit Platinum, Clalit Smile and the decision middle hotline, which incorporates roughly 4,000 representatives. This transformation will permit Clalit to strengthen their virtual well being products and services and scale back ready instances – as a substitute of dozens of telephone numbers for hospitals and clinics, now major…