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Chatbots: The Next Great Thing in Healthcare


Jason Warrelmann Global Director Healthcare and Life Sciences at UiPath

Today’s healthcare facilities are facing critical staffing problems. According to data published by the government earlier in the year, 19% of U.S. hospital staff shortages are currently being experienced. The COVID-19 pandemic has led to a significant drop in the number of doctors and nurses working in hospitals and healthcare clinics. More recently, the U.S. saw rulings and changes that could affect an individual’s access to healthcare – driving more questions and concerns from patients about how they might be impacted. 

Healthcare administrations are already overwhelmed. Organizations need to use intelligent technologies to support patient care and allow skilled professionals to devote more time and energy to cases that require their expertise.

Looking for a solution to this ongoing issue, forward-looking leaders in the healthcare space have turned to AI-powered chatbots to alleviate some of the administrative work that burdens today’s healthcare workers. Chatbots are useful in many areas. 

– Directing patients to specific healthcare information they are looking…

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